This article was posted previously by Gail Goodman, CEO of Constant Contact Has this ever happened to you? You go out for a nice dinner at a new restaurant you’ve been meaning to try, hungry and hopeful. After a 30-minute wait, the host seats you at a cramped table next to the kitchen door. When [...]
Your Big Picture is made up of many parts that need to make sense for you and your business and most importantly need to be working together. We started with an Overall Review. Next we look at the 6 key parts that need to be working together, like a well oiled machine. These 6 parts [...]
Building customer loyalty and strong customer retention is getting harder and harder. The customer has raised the bar, set new rules and expects the unexpected! Pay attention! Losing customers today is swift, fast and constant! I have recently been dealing with the DMV , discount travel sites, airlines, car companies, corporations and organizations that make [...]
“How can I help you?” If you’re a shopper – you’ve probably heard that question dozens of times… My question to you is: Does your web site answer the question “How can I help you”? Before you answer, let’s qualify the people you’ll be asking – Basically, there are four types of web visitors:
Guest post from Zane Safrit Blog: www.zanesafrit.com Radio Show: www.zanesafritradio.com There is a growing amount of buzz on the web about word-of-mouth marketing. How it’s done, how do you get you some, what colors should it be? Too much of that buzz is about gimmicks. You know the gimmicks I’m talking about: viral emails with [...]
I posted an article October 17, about the social phenomenon not yet witnessed: five generations are about to be working side by side. Introducing Gen 2020, Managing 5 Generations The shifting demographics and psychographics of consumers and the marketplace are so astoundingly important for marketers to study. Many articles have been written about Gen X [...]
