I found this great article published by Anita Campbell, the Founder of SmallBusinessTrends.com about how online websites can make their shopping experience safer, more secure and simply more fun for buyers! Anita is host of the weekly Small Business Trends Radio Show and owner of BizSugar, a social media site for small businesses. She opens her article Do [...]
This a re-post of an article I wrote that ran on Smallbiztrends.com Last year when I was finishing my book and was planning my book launch, I spoke to Author, Entrepreneur.com writer and Social Media Expert Starr Hall. We discussed who were the best people to target for praise and how to use all of my platforms [...]
In honor of National Customer Service Week October 3rd to the 7th, here’s an article from Richard Shapiro founder of The Center For Client Retention. 1. Make sure that every one of your frontline associates is capable of making a good first impression. First opinions are formed within the first 10 seconds. You never have [...]
This article was posted previously by Gail Goodman, CEO of Constant Contact Has this ever happened to you? You go out for a nice dinner at a new restaurant you’ve been meaning to try, hungry and hopeful. After a 30-minute wait, the host seats you at a cramped table next to the kitchen door. When [...]
“These are times that try men’s soul’s. Tyranny, like hell, is not easily conquered; yet we have this consolation with us, that the harder the conflict, the more glorious the triumph. What we obtain too cheap, we esteem too lightly: it is dearness only that gives every thing its value.” Thomas Paine, from The Crisis (1776-7)
Your Big Picture, the overall plan you create for you and your business is made up of many parts. They need to make sense for you and most importantly need to be working together. Here are 6 key areas that should be reviewed in determining if in fact your big picture is working. 1) The current business [...]
